The purchased items will be delivered in business days by courier selected by Ottica Lucciola. The items will be delivered to the address provided by the customer in the order proposal.
The express shipping fee amounts to € 7,90. It is free for all orders exceeding € 150.
The order is processed within 24 business hours, with the exception of orders placed with bank transfer payments. Orders placed of Friday, Saturday and Sunday will be processed on Monday.
Shipments are trackable: once the order has been shipped, you will receive an email with the tracking number and you will be able to check the shipment status. It is also possible that the order be delivered to an address other than the personal address, which may be a business address or another person’s address, or specify a time slot to facilitate delivery.
International shipments are conducted by DHL courier, the shipment fees in Europe vary depending on the country of destination.
Orders placed of Friday, Saturday and Sunday will be processed on Monday. Shipments are trackable: once the order has been shipped, you will receive an email with the tracking number in order to check the shipment status on the DHL website.
At the time of delivery, the Customer (or a delegate) shall:
(i) check that the number of packages delivered corresponds to the number indicated on the delivery note;
(ii) check that the packaging and its seals are intact, undamaged, not wet, nor altered in any way;
(iii) sign the delivery document;
e (iv) if requested by the Courier, show an ID. Any damage to the packaging and/or items or the mismatch in the number of packages or indications must be immediately contested, by writing, on the Courier’s delivery note.
Whenever permitted by current legislation, once the Courier’s document has been signed without the any complaint by the Customer, the Customer cannot make any objection regarding the external characteristics of the delivered package; it is understood that the Customer may rise objection at a later date, if such objections relate to the products.