Sunglasses and Eyeglasses

Yes, guaranteed. We are certified and official dealers of authentic sunglasses and eyeglasses. Each is provided with the original case and/or pouch, certificate of originality and, if applicable, related accessories.

For over 40 years we have been collaborating with the most prestigious distributors and manufacturers including; Thélios, Luxottica, Kering Eyewear, Safilo Group, De Rigo, Marcolin and Marchon. Ottica Lucciola is an exclusive retailer of major fashion brands, such as Dior, Cartier, Gucci, Celine, Chloè, Fendi and many others.

For prescription glasses, Ottica Lucciola uses only the highest quality materials and high-tech tools for lenses. Working with Zeiss, synonymous with innovation and technology and HOYA, a leading Japanese brand in ophthalmic lenses. Most of the lenses are shaped and assembled in Ottica Lucciola's own laboratory.

Yes. All our products are covered by a 24-month warranty that applies to manufacturing defects. This excludes damage resulting from normal use of the sunglasses or eyeglasses.

Any spare parts not covered by the guarantee can be supplied for a fee.

If you think you have a defect, you can send us a photograph to info@otticalucciola.net to determine if it is covered by the guarantee.

Yes, each frame is shipped with its original case, which can be hard or soft depending on the frame. We include an Ottica Lucciola microfiber, and a dedicated box with other relevant accessories, if provided by the manufacturer.

Products featured on our website are always immediately available. For precise information please email info@otticalucciola.net.

Certainly. Our advisors will help you find the most suitable lens for your visual needs, and you can make arrangements to send us your prescription.

We offer a customisation service at a cost of 45 euros. Customisation is limited to certain frames, please contact us to check the feasibility of customising your frames.

We are here to help you make the right choice of glasses. Our team of experts is ready to assist you and make your shopping experience easier and more satisfying. We offer a video call service with one of our experts who will guide you in selecting the perfect model. Please email us info@otticalucciola.net to book your appointment.

For any technical support or if you are experiencing problems when trying to place an order, please contact us info@otticalucciola.net or on +39 0771 21220 and provide us with a contact number. We will promptly respond to offer you the maximum support.


Absolutely. HTTPS protocols are used and there is a padlock icon in the address bar indicating that the site you are browsing is secure. All credit card transactions are encrypted, and credit card data is not saved.

Customers have the possibility to pay the order amount for products and any shipping costs, by different means. We accept debit and credit card, PayPal or bank transfer. Ottica Lucciola accepts payments from Visa, MasterCard, and American Express. We also offer installment payments via Klarna for amounts between €35 and €1000. Please refer to the following links for further information: https://www.otticalucciola.net/en/info/payment-methods.html

We will start processing the order as soon as the transfer is booked with our bank. The timing depends on the bank circuit.

Delivery and Shipping

Shipping to Italy is free of charge. For other countries, see the dedicated page https://www.otticalucciola.net/en/info/shipping-and-delivery.html. To find out the amount of shipping costs, see the dedicated page. Shipping costs include insurance and transport from Italy to the country of destination. Any additional costs that are inherent to duties, customs charges and administrative costs are borne by the recipient.

Send an e-mail to info@otticalucciola.net, and we will provide you with the tracking details for your parcel.

Prices for already include VAT for all EU purchases. You will not need to pay any additional amounts for import taxes.

If shipping outside the European Union, prices do not include European VAT. During delivery or afterwards, the courier may require you to pay import taxes according to your country's regulations. Please contact your local Fedex for information on customs and import fees which are the responsibility of the buyer not Ottica Lucciola.

Returns and Refunds

We only accept returns within 14 days after purchase/delivery. Returns must be intact and unused with the product undamaged or dirty. We only accept returns in the original case and packaging. You are responsible for any return costs. For further information please consult our returns section [insert URL here]. Please contact us on info@otticalucciola.net and provide us with your details or for any further questions or clarifications you may need.

Return costs are the responsibility of the buyer. We encourage conscientious buying, which is why we provide you with a dedicated team for personalised advice. We are here to make sure that every purchase you make is well thought out and meets your eye needs.

Once we have received and checked the glasses, and with all the conditions indicated on our cancellation page met, we will proceed with the refund amount. Credit times may vary depending on the payment method chosen.

To resolve any problems or make complaints about products or service, please contact us by sending an email to info@otticalucciola.net or by phone by calling +39 0771 21220. You will receive a reply within 48 hours.

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